Having become the key differentiator, customer experience is perhaps the most valued element of any business across the globe. Here are some of the trends not only determined the fate of many businesses in 2018 but also will continue to do in near future.
Aggressive Omni-channel Presence: Research shows that businesses having omni-channel presence enjoy customers with 30% higher lifetime value. Omni-channel presence was not a must for any business till now but it has become a mandatory tool in recent days.
Social Media as Service Channel: Not many businesses think about offering customer service through the social media. With social media having become an inevitable part of the daily life, customers actually expect businesses to respond to the complaints made on social media.
Reassessing the AI: Businesses have started asking questions about the effectiveness of the Artificial Intelligence along with the Machine Learning.
Enhancing Personalized Solution: With customers expecticontinue reading →