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LESSER KNOWN LIVE CHAT SUPPORT MYTHS THAT NEED TO VANISH ASAP!

In a world like today, where most of the businesses swear by the power of a live chat support on their websites, there are still a number of others who are reluctant to use the impeccable support tool for their business.

The reason?

A serious of questions that they keep repeating over and over again. They really need to get over the hump so as to leverage the technology. Here are some lesser known chat support myths that are responsible for this hesitation:

Source : Live Chat Agent

Business,Live Chat Agents,Live Chat For Website,Live Chat Support For Website,Live Chat For Business,Live Chat Myths,Live Chat Software For Business,Live Chat Support

 

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Live chat: An amazing tool that helps you garner valuable customer data

posted by livechatagent 3 months ago
tags: live chat agent customer data

In the digital world, there is nothing more important than data. Live chat provides an additional layer of data which augments our existing tracking and attribution tools. The data which you receive differs according to the platform. 

Source : Live Chat Agent

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Here's how a live chat support accelerates your business revenues!

posted by livechatagent 3 months ago
tags: live chat agent Business Revenue

How powerful is a live chat support? Let us explain it in the easiest way possible!

Imagine you are in a store, intending to get an i-phone for yourself which you had been planning for months. Finally, you have gathered the courage for the big deal. You stand there, looking at it, boxing off your enlightened thoughts on how that money, with which you are pampering yourself could go towards the house, car, or kids.

Source : Live Chat Agent

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Let's talk about the impact of demographics on a live chat customer service

A business needs to consider a number of factors while deciding the implementation of a new customer support channel. And when it comes to the implementation of a support channel like live chat, the bar’s really high!

Source : Live Chat Agent

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Customer feedback survey: Are you doing it the way it's meant to be done?

posted by livechatagent 3 months ago
tags: live chat agent customer feedback

A customer feedback survey can transform all the departments of your business provided that it is done the right way. From the product team to the marketing team to the customer support team, everything can be improvised so as to boost your brand’s success. However, if you fail to survey the customers appropriately, all your surveying efforts are rendered futile.

Source : Live Chat Agent

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Know how a live chat service along with AI improves customer experience

Artificial Intelligence refers to a machine/system’s ability to mimic or be indistinguishable from human behavior. It may also be called as machine learning that is the system’s ability to learn from old and new data. For instance, when a customer has a query, he/ she asks you the respective question. Now, the next time when a customer asks that question, the machine will respond based on what it learned from you.

Source : Live Chat Agent

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Customer centricity: Know all that it does for your business and customers

Customer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason that they exist. So, they do not hesitate to go above and beyond to keep their customers happy and satisfied.

Source :  Live Chat Agent

 

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Are your live chat agents polite to your visitors or just driving them away?

Your customers expect you to serve them round-the-clock and in order to succeed, you need to live up to their expectations. The online presence of your business is not enough to take your brand to the desired height. Your website further needs to serve its visitors day and night not only through its content but also through real human beings i.e. live chat agents.

Source : Live Chat Agent

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Serve your customers day and night or else you may suffer!

Do you know that you are doing your competitors a favor if you are not serving your customers round-the-clock?

Well, most of the businesses out there are doing it and you too should do it. You and your employees don’t need to be in the office 24/7/365 in order to serve the customers. All you need to do this is, opt for a live chat service provider and make the concerned individuals aware of everything you want your customers to know about your brand.

Source : Live Chat Agent

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Here's how chatbots ramp up the effectiveness of your marketing efforts

Creating chatbots for a business is an insanely growing trend that we’ve seen lately. The hottest trend at the present moment is sure to be in the game for long.

These sophisticated beauties help you automate a lot of your business processes. They further help increase the efficiency of the live chat agents and raise up the level of your customer service. Oh! you’ve probably heard all of that, right?

Source : Live Chat Agent

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