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Customer data: How it helps take your customer support a step further!

posted by livechatagent 19 hours ago
tags: live chat agent customer data

What’s the need to collect customer data? How would these piles of information help you ?

The answer is- ‘Customer data is no less than gold mine.’ Whether you collect this valuable customer data through forms or social media pages or a live chat service, either ways it serves as a powerful resource to enhance your customer service.

What makes us say that? Read on to know.

Source :  Live Chat Agent

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The best tools to turn your live chat agents into grammar nerds right away!

posted by livechatagent 1 day ago
tags: live chat agents writing tools

Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.

Wondering why?

Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?

Source : Live Chat  Agent

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Customer service fails: Things that lead to dissatisfied customers

 

Customer service fails– something that every business may face at some point in time or the other.

Why?

Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!

Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.

Source : Live Chat Agent

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SCALING CUSTOMER SUPPORT: SEE HOW IT’S DONE THE RIGHT WAY!

Scaling customer support- why do you even need to?

Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.

This calls for employ strategies to adapt to all these changes.

Source :  Live Chat  Agent

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How AI benefits the lead generation process for any business

posted by livechatagent 3 days ago
tags: live chat agent business

Lead generation is a necessity in the business domain and with the advent of artificial intelligence it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging AI for lead generation.

Source : Live Chat Agent

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Scaling customer support: See how it's done the right way!

Scaling customer support- why do you even need to?

Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.

This calls for employ strategies to adapt to all these changes.

Source : Live Chat Agent

continue reading
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Negative customer reviews: Know how you can handle them efficiently!

 When you own a business, you have people talking about it. Just like you may have lot of appreciation, you ma also get numerous negative customer reviews. Where positive social proofs may make your business while the negative reviews may just wreck havoc!

Source : Live Chat Agent

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EXCEPTIONAL CUSTOMER SERVICE: HERE’S HOW YOU CAN GO THAT EXTRA MILE!

What’s an exceptional customer service?

It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.

In other words, when you go that extra mile for your customers, they obviously feel valued and wish to appreciate your efforts. And they do it through brand loyalty, WOM marketing and so on.

Source : Live Chat Agent

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Decreasing brand loyalty: All that may be driving your customers away!

Have you recently experienced a decline in your brand loyalty?

Are your loyal customers just moving away, ditching your brand? 

Here’s all that may be a reason for the same.

Source : Live Chat Agent

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Exceptional customer service: Here's how you can go that extra mile!

What’s an exceptional customer service? 

It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.

Source : Live Chat Agent

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1 visits |0 Comments
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