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Still think you don’t need live chat for your website?

posted by livechatagent 9 hours ago
tags: live chat business customers

So, you still think your business can thrive without a live chat service today? Well, if that’s what’s on your mind, you need think again! The most successful businesses today are the ones that value their customers and be there to assist them every hour of the day. And that’s possible due to live chat. Apart from providing 24×7 assistance, live chat contributes towards increased sales, loyal customers, brand recognition, lead generation and more.

Sourec : Live Chat Agent

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The most effective tips to motivate your support agents

posted by livechatagent 2 days ago
tags: live chat agents motivate customer

What is it that keeps your employees going and performing their best? Well, it’s the motivation that plays a crucial part in creating that perfect positive working environment. Especially when it comes to a customer support center, the performance of the agents is highly driven by this one factor! It’s imperative that the managers employ all effective strategies to keep their teams motivated so that they deliver the best kind of service.

Source : Live ChatAgent

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How to capture business leads through live chat

posted by livechatagent 2 days ago
tags: live chat agents business leads

Apart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window.

 

Source : Live Chat Agent

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Top 5 tools to reduce cart abandonment

Cart abandonment is something that eCommerce site owners fear the most. It is no less than a nightmare for them. The reasons for cart abandonment may vary from a normal sign up form to expensive shipping. Whatever the reason be, cart abandonment can be a hindrance to a business’s success. A number of tools, software, and plugins have been developed to eliminate cart abandonment.

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What infuriates your customers?

Unhappy customers may directly or indirectly mean high bounce rates, bad company reputation, declined sales, deflated profits and much more. Even if you do your best to gain customer satisfaction, there are certain pitfalls that might lead to customer dissatisfaction.

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Here’s how influencer marketing benefits your brand

It is a known fact that influencer marketing is mainly focused on key individuals rather than the target audience. It is all about identifying the individuals that have influence over potential buyers and orienting marketing activities around these individuals. In other words, this type of marketing is like personifying your brand where the influencers have a personal relationship with their audience.

Source: Party Vapours

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IMPORTANCE OF OMNICHANNEL IN MODERN CUSTOMER SERVICE

Omnichannel customer support is an expansion of the multichannel approach to sales, meant to provide the customers with a seamless shopping experience irrespective of the shopping method (online or offline). It is a powerful medium for enhancing the customer experience, boosting company sales and strengthening the business relationships. When implemented appropriately, this type of customer support can work wonders for a business.

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HERE’S WHY YOU NEED TO INVEST IN MARKETING AUTOMATION

In this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology that helps with the same. As the name suggest, marketing automation is all about transforming the boring, monotonous marketing tasks into faster, fun and productive ones. For the businesses who do not use it, here’s a bunch of reasons why you should invest in this highly efficacious technology.

Source:PartyVapours

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5 PROVEN STRATEGIES TO BOOST BRAND ADVOCACY

Brand advocacy is all about your brand lovers introducing your products and services to new customers efficaciously acquiring new customers and boosting your sales. Working towards brand advocacy can actually cut out on a business’s marketing expenses and still boost revenues like never before.

Source:PartyVapours

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5 Proven strategies to boost brand advocacy

Brand advocacy is all about your brand lovers introducing your products and services to new customers efficaciously acquiring new customers and boosting your sales. Working towards brand advocacy can actually cut out on a business’s marketing expenses and still boost revenues like never before.

Source: PartyVapours

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