Salesforce supports a wide range of Customer Relationship Management (CRM) activities. It is implemented and integrated with other applications in one or many ways, such as a web portal, web services, security, service cloud, outbound messaging, Apex programming, social media, data loader, and more.
But, in many of these integrations, testing is often neglected because of budget and time constraints.
This negligence results in a poor quality product, sub-optimal performance, customer dissatisfaction and an overall increase in quality costs. Hence, effective testing of Salesforce is important to make sure every business process works.
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