A Computer Systems Technician monitors the operations of an organization’s computer network, hardware, software, and operating systems. Technicians monitor system performance and troubleshoot errors to provide clients with uninterrupted access and services. They help the IT team in the operational functions of the software and PC hardware. Individuals also ensure that hardware, software, and related technologies are operating correctly.
Finally, they should possess excellent customer service skills.Computer Systems Technician’s job responsibilities
Technicians need to respond to tickets opened by end users or clients for PCs, mobile devices, printers, and VoIP systems by diagnosing and resolving them. They configure, deploy, and repair desktops and laptops, with operating systems, such as Windows, macOS or Linux, in addition to mobile devices, printers, scanners, VoIP systems, and other hardware and software. They also help in monitoring and supervisingcontinue reading →