Every call is important at a call center. Each call needs to be attended with full dedication and sincerity. However, it is also important that a firm shouldn’t waste a lot of its time and energy towards useless calls. The Direct Response Call Center Outsourcing is the latest strategy by which a company tacitly works its sales strategy without aggrieving any callers.
There are several ways to optimize a Call Center for Direct Response to give better services to customers. Customers don’t have enough time; their queries need to be resolved then and there. Any dilly-dally in customer support service could be risky. Accenture stated in its report that around 89% of the customers usually churn out due to delayed customer support services.
Training Sessions: Imparting monthly and regular training classes to customer service representatives are extremely important. Starting from reviewing the existing customer care strategy to grasping telecaller’s idea on how to improve the same furtcontinue reading