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Tier 1 support

Handling nearly 1 million customer interactions per year our Tier 1 support team understands that technology exists in virtually every aspect of our society, either in business oriented or in your personal life. Consumers rely on technology’s benefits every day. When technology doesn’t work, they need fast, competent help. 

Highlights:

•Experienced polite technical staff

• Flat rate pricing

• Audio recording of every call

• Cloud based CRM included

• Real time alerts via Email, SMS, social media

• Custom training materials for your application

• Network Monitoring

• Multi-Lingual Support

Expert care for your end-users Building and managing your own technical call center is labor-intensive and expensive. Using your highly skilled developers and software engineers to support basic end user inquiries is both expensive and distracting. Peacey Systems 24/7/365 Tier 1 technical support customer call center provides all the help your customers want and need. We handle all initial customer inquiries, support the day-to-day issues and resolve most user-problems at the first point of contact. Only complex problems are escalated to your internal experts.

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