Well, you all heard the term "the customer is king" everybody believes in but only a few try to make them feel like a king. Because of the increase in technology and the development of communication, it is very easy to connect with the customer. customer retention is the Direct result of his experience on your website. People often complaining about the time taken to enrich the User experience and the brainstorming it demands.
Here I am breaking the myths that surround to improve the Customer Experience.
1. Send a card or greeting to the User
The customer often feels obliged and special when you surprise them. A greeting with a thank will not cost much but it will deeply connect your brand with the User. eg on a third purchase you can send your customer a greeting and be thanking him for making a purchase with us. This overall soft gesture will increase the goodwill and brand loyalty.
2. Personalize your Packing
The Pizza shop is a great lesson for us because they are packing the product in a nice and welcoming way. you probably heard this famous Quote that "the first impression is the Last Impression".So your packing matters a lot in catching the Eyeballs. Take the time to connect with the customer. Gifts them in a neat and clean way. Though the gift doesn't cost much the feeling connected with it are special which make a brand.
3. Give away free stuff
One of the Easiest ways to lure the Customer is to give them something for nothing. but there is a great difference in giving out freebies to the Customer. These Promotional Gifts are the one which makes or break the Way for the brand. Increased customers experience and useful product always proved value to the brand. Though it cost more in the beginning but is a long-term investment will give fruits in the next term.
4. Fix Problems before they Happen
If you are developing a mobile app for your business. Make it as simple and lite as possible. The complex structure and bulkiness of the app make people angry and force them to leave your product. Take the feedback from the Customers which help you know which areas need attention and need more work.