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Desktop Support Technician Jobs

Desktop Support Job Purpose:

Works over an expansive scope of technologies and liaises over various regions of the business to help episodes, issues and demands. In charge of noting IT asks for by means of telephone, email, live visit or text and clarifying arrangements in specialized and nontechnical terms.

Desktop Support Job Duties:

  • Assemble and introduce PCs, phone frameworks, remote systems and fringe gadgets, (for example, printers, scanners, portable/advanced mobile phones) identified with work area foundation, as per office guidelines
  • Provides exhortation and direction to associates with respect to episodes
  • Maintain introduced PCs, systems, phone frameworks and peripherals with routine support
  • Identify, log and resolve specialized issues with programming applications or system frameworks
  • Identify potential changes and framework upgrades to present to senior group pioneers for thought and execution
  • Ensure that work is done inside concurred benefit levels and as per office rules
  • Create, keep up, and disseminate reports of advance to senior authority
  • Migrating servers from Windows XP to Windows 7 or higher stage
  • Maintain customer databases with forward arrangements and clear record of exercises
  • Explain and report specialized issues obviously to customers
  • Use call logging framework to precisely record phone demands

Desktop Support Skills and Qualifications:

Astounding Customer Service in Face-to-Face, Good Language and Communications Skills, Telephone or Electronic Interaction with Clients, Relevant Certifications, Problem-Solving, for example, Microsoft/Comptia and Cisco, Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows operating System Like Windows XP, Vista, 7, Mac OSX, Windows Server items as well as Apple Operating Systems, Ability to Work in a Team, Ability to Prioritize Projects

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