Collaborative Information Site

Live Chat

Cross selling using live chat: Killer tips to leverage the best support tool!

Cross selling refers to the practice of suggesting similar or complementary products or services to an existing customer during the buying process. The sole purpose is maximizing the revenue. Since this era is a digital one, you’ll find almost all the businesses online. This further means that most of them practice cross selling online. There are a number of ways to do so. One of the most effective method is cross selling using live chat.

Source :  Live Chat Agent

continue reading
5 visits |0 Comments

How live chat and video chat services benefit the healthcare industry

posted by livechatagent 6 months ago
tags: Live Chat Live Chat For HealthCare

The healthcare sector has always welcomed the advancements in technology with opened arms. The sector continues to constantly redevelop and improve patient care and operations. As a matter of fact, the advent of live chat and video chat in the healthcare industry has played a significant role towards the improvement in patient care.

Source : Live Chat Agent

continue reading
5 visits |0 Comments

All that makes your customers feel valued

posted by livechatagent 9 months ago
tags: live chat business customers

A business can’t exist without customers. It’s imperative that each and every customer is nurtured through the smallest possible gestures. Businesses should strive to go above and beyond to deliver just that perfect blend of appreciation that makes its customers feel values.

Source : Live Chat Agent

continue reading
3 visits |0 Comments

Here’s how you can handle an angry customer over live chat

posted by livechatagent 9 months ago
tags: live chat handling angry customers

Customer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for his/her fury may vary anywhere from a defected product to a complicated return policy.

Source : Live Chat Agent

continue reading
3 visits |0 Comments

Here’s why you should consider a live chat and CRM integration

posted by livechatagent 9 months ago
tags: live chat CRM business integration

A CRM system is meant to manage the relationship between a business and its customers so as to help the business grow. It actually helps organize the data collected through the interactions between the customers and agents. In addition to this, a CRM also allows to track the history of all such interactions, whenever needed. And this does not end here! Integrating the CRM system with a live chat service further adds to the efficiency of a CRM.

Source : Live Chat Agent

continue reading
4 visits |0 Comments

The 4 best growth hacking strategies

 Growth hacking refers to the process of rapid experimentation across marketing channels and product development to identify the most efficacious ways to grow a business. It is basically a set of both conventional and unconventional marketing experiments that lead to the growth of a business. Growth hacking aims at building a self-sustaining marketing machine that reaches a large number of target customers by itself and, continues to expand. In order to benefit from this amazing process, businesses need to employ the best growth hacking strategies.

continue reading
4 visits |0 Comments