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Live Chat Agents

Top communication channels your business needs to be present on today!

posted by livechatagent 24 days ago
tags: live chat agents customer service

It’s no brainer that a business needs to filter what it communicates to its customers. There’s something more important than this. Any idea what that is? Well, its the communication channels that it uses to engage with its customers. Just like it’s important to know what to convey your message, it’s equally important to know where to convey it.

Source : Live Chat Agent

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The most effective tips to motivate your support agents

posted by livechatagent 2 months ago
tags: live chat agents motivate customer

What is it that keeps your employees going and performing their best? Well, it’s the motivation that plays a crucial part in creating that perfect positive working environment. Especially when it comes to a customer support center, the performance of the agents is highly driven by this one factor! It’s imperative that the managers employ all effective strategies to keep their teams motivated so that they deliver the best kind of service.

Source : Live ChatAgent

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How to capture business leads through live chat

posted by livechatagent 2 months ago
tags: live chat agents business leads

Apart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window.

 

Source : Live Chat Agent

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