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Live Chat Agents

3 Crucial Traits for best Live Chat Agent

Providing the best live chat service directly depends on the personality of your Live Chat Agents. It is the responsibility of the live chat service providers to assign live chat agents job to a deserving person who can be able to engage the particular customer and helping them regarding their concern by providing an actual solution according to the client's company. While live chat agents skills can be improved through training and mentoring, it takes tremendous effort and motivation to change natural behavior. That'why following attributes should be the part of the live chat agents. 1.) High Emotional Intelligence

Basically, Emotional intelligence is the capability of individuals to recognize their own emotions and those of others, In the field of live chat service it is an important point and every live chat agent should able to understand the mood and emotion of the customer as it will help the agent to provide solution accordingly. 2.) Positive Attitude Genuinely positive-mi

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Top communication channels your business needs to be present on today!

posted by livechatagent 7 months ago
tags: live chat agents customer service

It’s no brainer that a business needs to filter what it communicates to its customers. There’s something more important than this. Any idea what that is? Well, its the communication channels that it uses to engage with its customers. Just like it’s important to know what to convey your message, it’s equally important to know where to convey it.

Source : Live Chat Agent

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The best tools to turn your live chat agents into grammar nerds right away!

posted by livechatagent 7 months ago
tags: live chat agents writing tools

Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.

Wondering why?

Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?

Source : Live Chat  Agent

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Decreasing brand loyalty: All that may be driving your customers away!

posted by livechatagent 7 months ago
tags: live chat agents customer loyalty

Have you recently experienced a decline in your brand loyalty?

Are your loyal customers just moving away, ditching your brand? 

Here’s all that may be a reason for the same.

Source : Live Chat Agent

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Exceptional customer service: Here's how you can go that extra mile!

posted by livechatagent 7 months ago
tags: live chat agents customer service

What’s an exceptional customer service? 

It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.

Source : Live Chat Agent

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How live chat transformed and continues to benefit the real estate sector

posted by livechatagent 7 months ago
tags: live chat agents customers

Live chat has made its way into almost every economical sector. Real estate sector that earlier used to be limited to printed catalogues and office visits for deal closures has evolved over all these years. Most of the real estate businesses today adhere to the cutting edge technology and have a dedicated website to showcase their offerings, engage with customers and close sales! A live chat service on the website acts as an icing on the cake.

Source : Live Chat Agent

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Live chat fuels up your lead generation like nothing else!

posted by livechatagent 8 months ago
tags: live chat agents live chat support

Customers are crucial for the existence of a business but it’s never that easy to acquire them! The very first step that needs to be accomplished to build a customer base is lead generation. A growing influx of leads is what keeps a business going in the first place and the best way to achieve that is live chat. Read on to know how.

Source : Live Chat Agent

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The most effective tips to motivate your support agents

posted by livechatagent 9 months ago
tags: live chat agents motivate customer

What is it that keeps your employees going and performing their best? Well, it’s the motivation that plays a crucial part in creating that perfect positive working environment. Especially when it comes to a customer support center, the performance of the agents is highly driven by this one factor! It’s imperative that the managers employ all effective strategies to keep their teams motivated so that they deliver the best kind of service.

Source : Live ChatAgent

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How to capture business leads through live chat

posted by livechatagent 9 months ago
tags: live chat agents business leads

Apart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window.

 

Source : Live Chat Agent

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The 4 best growth hacking strategies

 Growth hacking refers to the process of rapid experimentation across marketing channels and product development to identify the most efficacious ways to grow a business. It is basically a set of both conventional and unconventional marketing experiments that lead to the growth of a business. Growth hacking aims at building a self-sustaining marketing machine that reaches a large number of target customers by itself and, continues to expand. In order to benefit from this amazing process, businesses need to employ the best growth hacking strategies.

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