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Here's how chatbots ramp up the effectiveness of your marketing efforts

Creating chatbots for a business is an insanely growing trend that we’ve seen lately. The hottest trend at the present moment is sure to be in the game for long.

These sophisticated beauties help you automate a lot of your business processes. They further help increase the efficiency of the live chat agents and raise up the level of your customer service. Oh! you’ve probably heard all of that, right?

Source : Live Chat Agent

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Social media listening mistakes that may disappoint your customers

posted by livechatagent 6 months ago
tags: live chat agent social media

Companies today, are ramping up their customer support through social media listenings. The reason? Well, things become much easy when the businesses know what their customers actually want and the customers finally get what they desire!

However, not all the businesses get it right because they commit certain mistakes while practicing social media listening.

Source : Live Chat Agent

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Customer experience strategy: Unrivalled tips to create a successful one!

Cultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience strategy that helps retain your customers and build a loyal customer base.

Source : Live Chat Agent

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How to create a feedback form that really helps improve customer service

posted by livechatagent 7 months ago
tags: live chat agent feedback form

Working as a part of the customer support team, you must have often heard- Customer feedback matters! Well, it’s absolutely true and the best way to know what customers feel about your business is a feedback form!

Whether your customers choose to fill your feedback form or abandon it depends upon the way it’s crafted. It totally depends upon the usability of your feedback form.

If you want to know how you can craft an effective feedback form, read on.

Source : Live Chat Agent

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Self service support: The lesser known benefits of this impeccable tool!

posted by livechatagent 7 months ago
tags: live chat agent customer support

Whether you believe it or not, it’s human nature to take the path of least resistance. We just want all our tasks to be accomplished in the shortest possible time and that too with least efforts. That’s what self service support helps with.

As customers, we just want our queries to be resolved as soon as possible. We want to be empowered so that we are able to solve all our problems by ourselves.

Source : Live Chat Agent

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Boost your CSAT: Sure fire tips to ramp up your e-commerce success!

CSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to excel in and the other businesses work at achieving.

Source : Live Chat Agent

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Mobile e-commerce: Elements that you just can't miss out on at any cost!

posted by livechatagent 7 months ago
tags: live chat agent mobile e-commerce

There was a time when e-commerce boomed into our lives and transformed everything. Shopping for just about everything that too from the comfort of our home became so much easy. Adding up to the convenience came in mobile e-commerce which is an evolution of traditional e-commerce such that it can be accessed using handheld devices.

Source :  Live Chat Agent

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Ultimate growth hacks that'll profit your business like never before!

posted by livechatagent 7 months ago
tags: live chat agent business

In the simplest language, growth hacks are certain conventional and unconventional marketing experiments that lead to the growth of a business.

Here are the best ones that you can leverage to make your business shine.

Source : Live Chat Agent

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Best tips to protect your brand from the wrath of angry social media users!

posted by livechatagent 7 months ago
tags: live chat agent brand reviews

There’s an age old saying- Prevention is better than cure! This is absolutely true in case of a brand or a business today!

What makes us say that?

Well! No matter what scale or size a business is, no matter how great it’s products or services are, it has to face the wrath of angry social media users at some point or the other. Bad comments, negative reviews, defaming WOM is almost inevitable.

Source : Live Chat Agent

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24/7 live chat assistance: Lesser known benefits of the amazing service!

posted by livechatagent 7 months ago
tags: live chat agent live chat service

You’ve probably heard about the benefits that a 24/7 live chat assistance offers to your website and business, isn’t it? You may have heard that it helps engage website visitors, convert them into customers, grow your business ,boost sales and probably keep the customers coming back.

Source : Live Chat Agent

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