Collaborative Information Site

Live Chat Agent

Self service support: The lesser known benefits of this impeccable tool!

posted by livechatagent 3 months ago
tags: live chat agent customer support

Whether you believe it or not, it’s human nature to take the path of least resistance. We just want all our tasks to be accomplished in the shortest possible time and that too with least efforts. That’s what self service support helps with.

As customers, we just want our queries to be resolved as soon as possible. We want to be empowered so that we are able to solve all our problems by ourselves.

Source : Live Chat Agent

continue reading
5 visits |0 Comments

Lead generation myths: Have you already fallen a prey to any of them?

Lead generation myths! Yes! they do prevail.

In an attempt to make the most out of the lucrative market, businesses often tend to follow the age old practices that are said to be tried and tested in their niche. What they fail to understand is, the reality.

Lead generation is one of the most important aspect of any business. The process being so popular has a number of myths related to it. Wisdom lies in identifying them and employing the genuine and effective strategies.

 

Source : Live Chat Agent

continue reading
5 visits |0 Comments

How AI benefits the lead generation process for any business

posted by livechatagent 4 months ago
tags: live chat agent business

Lead generation is a necessity in the business domain and with the advent of artificial intelligence it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging AI for lead generation.

Source : Live Chat Agent

continue reading
5 visits |0 Comments

Fuel up your marketing efforts with online customer service communities

posted by livechatagent 4 months ago
tags: live chat agent customers service

Online customer service communities are based gathering places where an exchange of valuable information and brainstorming of ideas takes place on a large scale. These communities consist of customers, experts, partners and others. Individuals gather and discuss specific problems and discover solutions. Thereafter, they come up with out of the box ideas to improve a company’s products and services.

Source : Live Chat Agent

continue reading
6 visits |0 Comments

Video chat: Strengthening and making your live chat service unmatchable!

So far we have talked about live chat, its uses and benefits. But there’s something that has the potential to add to the power of this already efficacious service. Yes! It’s a ‘video chat’ that makes all the difference. It takes a live chat experience to an entirely new level!

Source : Live Chat Agent

continue reading
6 visits |0 Comments

Consolidate your mobile app for effective customer engagement

posted by livechatagent 5 months ago
tags: live chat agent customers mobile app

Creating a mobile app for your business is one thing and engaging customers through it is a completely different thing. Just an interesting idea will not help your app break through the noise of the app stores. According to a research most smartphone users have 40+ apps on their phones and it’s quite easy for your app to get vanished in a highly competitive marketplace. It takes a handful of strategies to make your app succeed in customer engagement.

Source : Live Chat Agent

continue reading
5 visits |0 Comments

Here’s how you can effectively boost your website CRO

posted by livechatagent 5 months ago
tags: live chat agent website customers

CRO or conversion rate optimization refers to a structured and systematic approach to enhance the performance of your website. The process is all about leveraging the website traffic to benefit your business. It may include anything from  changing the color of a CTA button to personalization. The main aim of the process is to boost the conversion rates exponentially. Here are the best practices to boost your website’s CRO.

Source : Live  Chat Agent

continue reading
5 visits |0 Comments

Killer customer acquisition tips for startups

posted by livechatagent 5 months ago
tags: live chat agent startups customers

It has always been said that customer retention is more beneficial than customer acquisition. But that’s the case with the businesses who have already acquired a considerable amount of customers. What about the startups? Well, they obviously need to invest into customer acquisition. However, just doing it blindly won’t help. Smart work can prove to be fruitful in this case. Wondering what smart work means here?

Source : Live Chat Agent

continue reading
6 visits |0 Comments

How to make the most out of personalized customer service

For the businesses to thrive in today’s competitive world, personalization is the best tool available. Since numerous businesses are a part of the same lucrative market, so, the customers have a lot of options to choose from. In case they do not get the desired service from a business they are fast enough in switching it. Also, where all of the competitors claim their products to be the best, it’s just the service they provide that can differentiate them from each other. That’s where personalization plays its part.

Source : Live Chat Agent

continue reading
6 visits |0 Comments

All you need to diminish your customer acquisition cost

posted by livechatagent 5 months ago
tags: live chat agent business customer

Customer acquisition cost (CAC) refers to the cost associated in convincing a customer to buy a product/service. It includes the cost of the product and the cost incurred on research and marketing efforts as well. It holds a significant role in calculating the value of the customer to the company as well as the ROI of acquisition. It’s imperative that lower the cost, greater the success of the business. Here are some amazing tips to effectively reduce customer acquisition cost.

Source : Live Chat Agent

continue reading
8 visits |0 Comments