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Customers

CUSTOMER JOURNEY MAPS : REASONS WHY THEY MAY BE RENDERED USELESS!

posted by livechatagent 8 months ago
tags: live chat agent customers

Customer journey maps are crucial for customer success and customer experience management. Journey mapping is a necessity for nurturing and satisfying customers in today’s era!

A customer- centric approach is what makes the businesses stand out of the crowd today. Customer journey mapping here, is inevitable. However, if not done right, it may simply backfire!

Source : Live Chat Agent

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Customer journey maps : Reasons why they may be rendered useless!

posted by livechatagent 8 months ago
tags: live chat agent customers

Customer journey maps are crucial for customer success and customer experience management. Journey mapping is a necessity for nurturing and satisfying customers in today’s era!

A customer- centric approach is what makes the businesses stand out of the crowd today. Customer journey mapping here, is inevitable. However, if not done right, it may simply backfire!

Source : Live Chat Agent

continue reading
3 visits |0 Comments

CUSTOMER PAIN POINTS: WHERE TO UNCOVER THESE LEAKY POINTS IN YOUR BUSINESS

posted by livechatagent 8 months ago
tags: live chat agent business customers

Customer pain points in a purchase journey are inevitable! The success lies in eradicating them in the best possible manner. This would first require the identification of these pain points and the best sources to dig them out are:

Customer feedback:

A feedback is something that helps voice customer opinions.

Source : Live Chat Agent

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Customer pain points: Where to uncover these leaky points in your business

posted by livechatagent 8 months ago
tags: live chat agent business customers

Customer pain points in a purchase journey are inevitable! The success lies in eradicating them in the best possible manner. This would first require the identification of these pain points and the best sources to dig them out are:

Customer feedback:

A feedback is something that helps voice customer opinions.

continue reading
3 visits |0 Comments

How live chat transformed and continues to benefit the real estate sector

posted by livechatagent 8 months ago
tags: live chat agents customers

Live chat has made its way into almost every economical sector. Real estate sector that earlier used to be limited to printed catalogues and office visits for deal closures has evolved over all these years. Most of the real estate businesses today adhere to the cutting edge technology and have a dedicated website to showcase their offerings, engage with customers and close sales! A live chat service on the website acts as an icing on the cake.

Source : Live Chat Agent

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Take your live chat assistance a step higher with a solid pre-chat survey

posted by livechatagent 8 months ago
tags: live chat agent customers

A pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience.

Source : Live Chat Agent

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Multilingual live chat support: Bridging the communication gap like a boss

So you want to know why multilingual live chat support? What’s so special about it? Have a look at the facts below.

According to a research, about 74% of buyers are more likely to purchase your product if you offer support in their native language. This specially implies to the businesses that have customers around the globe. When you have customers across different parts of the world, relying on English language to engage with the customers is not an option.

Source : Live Chat Agent

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CONSOLIDATE YOUR MOBILE APP FOR EFFECTIVE CUSTOMER ENGAGEMENT

posted by livechatagent 9 months ago
tags: live chat agent customers mobile app

Creating a mobile app for your business is one thing and engaging customers through it is a completely different thing. Just an interesting idea will not help your app break through the noise of the app stores. According to a research most smartphone users have 40+ apps on their phones and it’s quite easy for your app to get vanished in a highly competitive marketplace. It takes a handful of strategies to make your app succeed in customer engagement.

Source : Live Chat Agent

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Consolidate your mobile app for effective customer engagement

posted by livechatagent 9 months ago
tags: live chat agent customers mobile app

Creating a mobile app for your business is one thing and engaging customers through it is a completely different thing. Just an interesting idea will not help your app break through the noise of the app stores. According to a research most smartphone users have 40+ apps on their phones and it’s quite easy for your app to get vanished in a highly competitive marketplace. It takes a handful of strategies to make your app succeed in customer engagement.

Source : Live Chat Agent

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What’s new in customer service this year?

posted by livechatagent 9 months ago
tags: live chat agent trend customers

With the increasing awareness of customers these days, most of the businesses are determined to provide a customer centric service. Customers today are smarter then ever and very well know how to get things done. So, the success of any business today, mainly lies on the type of customer service it provides. Keeping up with the latest industrial and customer service trends is the need of the hour.

Source : Live Chat Agent

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