Companies tend to lose $1.6 trillion in business as the customer switches to another product due to poor customer service. By 2020, the major focus of some of the leading companies will only be to provide a better experience to their clients.
In 2010, 24% of the Americans had posted online product reviews so currently, the number will be quite high as compared to this ancient statistic.
Here are a few ways in which companies can use AI for better customer relationship management and to eliminate fake reviews from the web altogether.Relying on Customer Relationship Management (CRM) Database
A number of organizations are faced with the challenge of extracting meaningful insights from the customers’ data. Most of the time, these organizations don’t even share data among different departments which causes disparity and lack of efficiency in their workflow. The employees need to collaborate for a powerful customer experience and for this, they need to work in uniformity.
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