Customer service is an integral part of any business. Good service leads to happy and loyal customers. While there are many factors that determine the quality of customer service, response time is one of the most crucial.
Here are a few strategies our company used to increase its response time by 340%.
- Employee satisfaction
Before we dive into ‘response time’ and ways to improve it, we must first understand where and how it all begins. Businesses must first equip employees with the right customer service skills to provide the required level of assistance to customers.
- Support services
Support services are those tools we provide employees to equip them better when dealing with customers. These tools can be categorized into two: a) soft skills and b) Technical skills.
Soft skills are important in team building. They can aid in creating processes to optimize resources and assign specific tasks to every person to avoid confusion and increase efficiency.
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