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Technology / Page 4

How We Improved Response Time by 340%

by vaishaligopi1 month ago

Customer service is an integral part of any business.  Good service leads to happy and loyal customers. While there are many factors that determine the quality of customer service, response time is one of the most crucial.

Here are a few strategies our company used to increase its response time by 340%.

  1. Employee satisfaction

Before we dive into ‘response time’ and ways to improve it, we must first understand where and how it all begins. Businesses must first equip employees with the right customer service skills to provide the required level of assistance to customers. 

  1. Support services

Support services are those tools we provide employees to equip them better when dealing with customers.  These tools can be categorized into two: a) soft skills and b) Technical skills.

Soft skills are important in team building. They can aid in creating processes to optimize resources and assign specific tasks to every person to avoid confusion and increase efficiency.

We used Big Data

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Upcoming technology trends in 2019

by andreausa1 month ago

Every single day the new update will come, these updates should take it in a positive way to improve our way of life and business. Don’t stick to one technology which will suppress your growth. If you start to upgrade your business according to following technologies, it can easily transform your business to the next level in the future.

Upcoming technology trends are mention here along with its benefits:

Expanding IOT and Mobile Marketing

IoT technology includes all products that are always connected people in every single way like smartphones and other electronic gadgets have entered with the flow and become an integral part of our life. Day by day, every person depends on the technologies and without it, we can’t survive.

The smartphone is the main gadget for all people to complete their work smoothly. Demand in the market for these smartphones is very high. These demands are not only for mobiles but also for its app. So that many app development companies are coming to market

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192.168.0.1 is not working

by samwelz2 months ago

If you are having problems when connecting your router using 192.168.0.1 IP address. Here's how to fix:

Solution #1: Reboot your router

Try to turn off your router then back on again. Wait for a few minutes until it is fully booted up and try again.

Solution #2: Reset router to its factory settings

Perform factory reset and check if it helps resolve the problem. Remember that if you proceed with a factory reset, all of your custom settings will be lost.

Solution #3: Perform a network scan

This problem may occur if there is a change in your router's iP address. 

You can access to the configuration page through the Internet browser.

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Knowledge Base Organization Techniques

A knowledge base is a repository of knowledge or information about various topics, related to a product or service or any technical issue. The knowledgebase maintained by an organization would contain various articles on the subject matter, which would be written either by in-house experts or outside professionals.

A good knowledge base is one which contains complete information on all aspects of the subject. It could be in the form of articles, advice, FAQ’s, troubleshooting guides, etc. 

Make a plan on paper

The first thing you need to do is take a pen and paper and make a plan of how you are going to present the knowledgebase. Make an outline with details of what all information you are planning to share on the knowledgebase, the various sections, sub-sections, etc. 

Keep your user in mind

The user of your knowledge base is primarily the customer. So build your knowledge base around the needs of your customers. The needs of the customer could be to get correct information and t

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Galaxy S9 Display Is Still The Best Around. Period

The showcase remains industry-driving and is considerably more brilliant this time around. The processor is normally quicker, and even the much-insulted AI right hand Bixby has a couple of more traps up its sleeve (in spite of the fact that you tragically still can't dole out another capacity to that Bixby equipment catch).

In some cases, searching for the following leap forward can lead organizations to disregard the way that they have to make telephones which are anything but difficult to utilize, great, stable and – in particular of all – really make our regular day to day existences that smidgen less demanding to stomach.

Subsequent to spending right around multi month in the organization of the S9 I believe it's a handset that does the majority of that and that's just the beginning, without presenting new highlights which are insane, best case scenario and fringe broken even under the least favorable conditions. S

ure, the S10 will no uncertainty see ordinary administration c

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Best GoPro Hero 6 Accessories

by andrewscott705 months ago

Do we really require GoPro HERO 6 accessories? If so, then would it be a possibility to go with GoPro accessories Kit to film any motion videos?

Yes, I do need some of GoPro accessories, whereas, expert photographers, vloggers, and YouTubers need whole GoPro accessories or some. Depending upon the requirements of individual may go for some accessories or for GoPro accessories kit. With the advent of GoPros, the photographers are looking forward to viewing new creative possibilities by using  Top GoPro Hero6 Accessories.

The camera crew of silver-screen or sports event tries to capture every possible view under their reach for the viewers. To capture the panoramas, earlier, it has the strenuous task to lift the polaroid or hefty professional cameras on the shoulder. Nowadays, vlogging cameras or GoPros light in weight, portable and reliable to carry anywhere and everywhere else.

Installing or Mounting a camera or GoPro is really an arduous task for filming ultimate videos. However, e

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Courses, Education and Technology in Indian Markets

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Courses, Education and Technology in Indian Markets

As Technology advances beyond boundaries, we are in the midst of a lot of information. The main problem being- we don't know from where we need to start!

Technological Education

The new gen kids are born with technology on their laps. They know the nuances of thousands iof apps, webistes, courses, mobile games even better then the ones who bought it for them.

Well, we can give the explanation that... it's their age and that's their interest.  True, what you have thought. BUt is their knowledge being used on right roads to success. 

Takae a look at these thoughts, I noticed in a site called Prokerala.com

It was detailing about a Minister named Mr. Suresh Prabhu. I mean the man is a genius. He has been recently working on a  lot of strategies that will improve the economic growth of a massive country like India. 

Given the populaion and income disparity of such a beauiful country, the effforts done by that Finance Department is

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List of social bookmarking websites

High PR social bookmarking areas accept an essential part in SEO today. By social bookmarking, we can familiarize our webpage and blog with various pertinent orders to get incredible backlinks, close by a little action. Really, a little development in case you don't know how to do bookmarking properly. We will discuss how to do proper bookmarking in this article.

What is social bookmarking?

Social bookmarking is the system to get extraordinary backlinks, tremendous movement close by checking, headway and requesting benefits. If you are a SEO or modernized displaying individual, you should consider it.

Why use social bookmarking goals?

In my past blog section, I had discussed On Page SEO Checklist. When you finish your on page change, your resulting stage should manage off page streamlining. In this, you can start with social bookmarking. You should begin with submitting blog sections/website pages to social bookmarking destinations as it has such a critical number of points of inte

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New High DA Social Bookmarking Sites List For SEO

High district specialist (DA) social bookmarking objectives are a champion among various approaches to manage keep and store your URLs affiliation and offer from wherever completed the world. Around the day's end, these high DA social bookmarking territories are to an extraordinary degree huge for making backlinks to your site, most by a wide margin of them are free social bookmarking comfort objectives which are the great place where you can display your post or URL list identified with your specialty class for building new clients and make basic affiliations. This is the most ideal approach to manage share your affiliations and post on the others objectives with free and expansion your site DA. Most by a wide margin of them are free social bookmarking settlement territories. From social bookmarking objectives list with high DA you can make backlinks and enhance arranging which for the most part needs to take after for your goals which help in developing DA and PA.

On the off chance

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How to build a scalable customer support strategy

The pivotal role of tech

Technology holds such an important place in our businesses now. We only have to see the disruption it causes when, for whatever reason, technology lets us down.

 

As an example, look no further than the case of the public-sector enterprise that had all its systems locked in a ransomware attack. Refusing to pay the attacker meant that the local government authority had to resort to legacy methods. The impact on its operations was severe and it suffered a PR disaster. Across the organization, 5,000 workers returned to working with pencil and paper for one week!

 

So, if you think about your business, it comes as no surprise that technology is the lynchpin, the pivot around which your customer service and support efforts revolve. But you need to remember, when it comes to support, the customer information that you need so you can deliver service is now more than just about a database record containing a customer’s contact details.

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