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Raymond Bonnett

Website: https://raymondbonnettblog.wordpress.com/author/raymondbonnettblog/

Address: 1665 Bow Tree Drive,West Chester,PA 19380

Phone: (610) 431-8731

Raymond Bonnett is a solution-focused technology leader, strategist and change agent with 25+ years of experience with a major global software provider in the healthcare space. Raymond Bonnett led a technology division with 160+ engineers and managed annual revenue up to $285M. Having earned top honors including Chairman’s Excellence Award, Raymond Bonnett’s expertise has been sought out for specialized consulting engagements. Contact Raymond Bonnett today at his office in West Chester, PA to learn more.

Facebook: https://www.facebook.com/ray.bonnett.9

Linkedin: https://www.linkedin.com/in/raymondbonnett/

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What is a Help Desk Ticketing System and Why is it Important?

Every firm in the industry makes every possible effort to stick to their bottom lines. Nowadays, customer engagement and customer satisfaction are on top of the priority list of the firms. Hence, acknowledging the needs of customers is essential. This can be done using a ticketing system.

Functions of ticketing system

There are four major functions of a help desk ticketing system, they are:

  1. Assigning tasks: The most basic function of a ticketing system is assigning the task based on prioritization.
  2. Categorizing customer requests: A company receives hundreds of customer requests, and it is important to segregate them based on sales, products, support, and more. 
  3. Updating customers: Even after the customer problem is resolved, the team needs to ask about the experience. 
  4. Prioritizing customer problems: In certain cases, it is important to prioritize the request of a customer. 

Importance of ticketing system

There are myriad of advantages of using a help desk ticketing system

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Smart Contract features

by riyasteve1 day ago

Have you heard about Smart Contracts?

The computer-based protocol is the new big thing in the blockchain world and it is very promising. Smart contracts have the power to simplify every kind of deal between parties, from rent to bank transactions.

In simple words, Smart Contract is a digital contract built on a blockchain network that has the ability to execute itself without the need for human intervention. Once all the clauses are settled, the contract does all the work.

It became popular not only because of its power of changing the way we do business but also because of Ethereum. The blockchain platform made easy for everyone to build an Smart Contract.

Smart Contract Development

But what exactly are the benefits of developing one? These are some Smart Contract features and capabilities:

  • Self-enforcing - as mentioned, the Smart Contract can execute itself once the rules are met in all the stages of the contract.
  • Tamper-proof - since it is built on the blockchain network, the digital contract is a
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Token Development: why you should have one

by riyasteve4 days ago

Crypto economics matter. In 2018, this giant economy had a market cap of 800 billion dollars and it seems like it won’t stop growing. But why developing a token can be important for your business?

Well, with the right strategy a token can be a fundamental part of an enterprise ecosystem, helping to make the brand more popular and even valuable.



Is very usual to see apps that offer some kind of coin or points for users when they do some purchase ou any type of transaction, right? Usually this points or coins can be used as a form of discount and, once the payment is done, there is no more “bonus”.

Although is a great way of incentive users to buy or use the app, it doesn’t offer any benefit for them to keep these coins. But if you convert the coins into a token, that can be tradable at some point, is easier to encourage people to hold in into the app and increase its value and, as a consequence, increase your brand value.

Building your own token is also a great opportunity to i

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Ethereum and Smart Contracts: the automation of process

by riyasteve6 days ago

Ethereum is definitely the pupil who became the master.

The blockchain platform learned everything it could with the Bitcoin network and, right now, it’s the master of distributed ledger technology. With Ethereum, building blockchain applications, solutions and software became easier.

Now, the big thing in the platform is Smart Contracts. The self-executing digital contract works in an independent way, without the need of any human intervention. Once the clauses are defined, the contract becomes automatic.


Smart Contract Development on Ethereum can be a revolution for a great number of industries. Because of the self-executing nature of the computer-based contract paperwork will turn into an obsolete process and make the work of lawyers and accountants, for an example, simpler.

But how does a Smart Contract is built? Well, there are 4 basic steps for its development process:

Gathering the requirements - Understand the idea of the contract, what are the settlements and what it

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Factors that affect RPA implementation timeframes

When it comes to RPA implementation timeframes, there are multiple estimations given by several practitioners and vendors. The RPA tool vendor may state this time frame in weeks, an implementation specialist may say it is a few months (2–4), and you might also have heard of implementations that have taken a longer time. The right way to look at timeframes may depend on various factors. Here, we have discussed the key factors based on our RPA implementation experience at Imaginea.

First-time implementation

The reason for your RPA implementation could range from reducing costs and errors to improving process efficiency, or it could be a part of your digitization efforts. Whatever the reason, you need to do the following:

  • Select the right automation tool(s)
  • Choose the vendor(s)
  • Make sure you have procured the right licenses (from RPA tool vendors or any other auxiliary tool (OCR) licenses)
    • Do a Proof of Concept
    • Conduct a pilot program
    • Set up a Center of Excellence
    • Set up a
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Secret Behind Technology Blogging: A Best Niche In Blogging

by Haxzedud11 days ago

It is no secret that there is a secret behind technology blogging; it is one of the best niches in blogging. Blogging about technology is one of the best ways to get ahead in modern society. In fact, technology blogging is the best niche in blogging these days for anyone who wants to start up a successful business.

If you plan to create a new business or any successful business ventures, one of the best ways to do so is to consider the technology niche in blogging.

The Secrets of Niche Blogging: Technology

These days there are so many technologies to choose from, it's hard not to blog about them. Some popular examples of technology blogs include:

iPhone how to guides and tutorials

Information and technology news

Technology updates and rumors

The latest technological breakthroughs


Windows and Mac

Technology Editorials and Opinion Pieces

Technology blogs are the perfect accompaniment to a day job although many people find running a niche technology blog can be exciting

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by kristy11 days ago

Download and Install Trend Micro on PC

You can get the trend micro protection on your Windows PC by following these steps to install and activate the trend micro.

Start by launching the Web browser on your windows computer after checking the internet connection.Go to the TrendMicro.com/bestbuy on the URL session and hit the enter key when prompted.An automatic download will start on your browser with the trend micro installation files.Once the installation is finished, open the trend micro setup files on your device.This will start the Trend Micro Installer on your computer.Follow the instruction of the installer and also agree to the term and conditions.Then enter the email address for the Trend Micro Subscription.After that, you will be asked to enter the personal details for your Trend Micro Account.As your activation process finished, click on the finish button and close the tab.Download and Install Trend Micro on MacA user can also purchase the trend micro for their Mac device b

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Customer Experience Trends: What to Expect in 2018

Having become the key differentiator, customer experience is perhaps the most valued element of any business across the globe.  Here are some of the trends not only determined the fate of many businesses in 2018 but also will continue to do in near future.

Aggressive Omni-channel Presence: Research shows that businesses having omni-channel presence enjoy customers with 30% higher lifetime value. Omni-channel presence was not a must for any business till now but it has become a mandatory tool in recent days. 

Social Media as Service Channel: Not many businesses think about offering customer service through the social media. With social media having become an inevitable part of the daily life, customers actually expect businesses to respond to the complaints made on social media. 

Reassessing the AI: Businesses have started asking questions about the effectiveness of the Artificial Intelligence along with the Machine Learning.

Enhancing Personalized Solution: With customers expecti

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Top ICO listing service-Blockchain App Factory

by riyasteve13 days ago

Listing a cryptocurrency in the biggest exchange platforms is a crucial step for the success of any digital coin. Blockchain App Factory, the pioneer company in this marketing, offers you the top ICO listing service to help you attract more investors and make your crypto more valuable.

ICO Listing

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