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HOW TO HANDLE AN ANGRY CUSTOMER USING LIVE CHAT

Customer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for his/her fury may vary anywhere from a defected product to a complicated return policy. Whatever the situation be, the success of a business lies in combating such situations in the most effective manner. Here’s all that should be done when you encounter an infuriated customer:

Be positive and patient:

Being a live chat agent, this is the most important quality that a person should possess. It’s necessary to maintain a positive attitude and ensure that your chat tone is positive. Making use of positive phrases and carrying out the chat patiently irrespective of how badly the customer behaves is the key to winning him/her over.

Let them explain:

It is best to let your angry customers explain th

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EVER CONSIDERED LIVE CHAT AND CRM INTEGRATION? HERE’S WHY YOU SHOULD!

A CRM system helps manage the relationship between a business and its customers so as to help the business grow. It actually helps organize the data collected through the interactions between the customers and agents. In addition to this, a CRM also allows tracking the history of all such interactions, whenever needed.

And this does not end here! Integrating the CRM system with a live chat service further adds to the efficiency of a CRM. Read on to know how:

Enables personalization:

Though live chat alone can enable businesses to provide a personalized service to their customers, integrating it with a CRM can further add to this tailored service. This integration helps empower the sales and support team by providing everything from chat transcripts to customer expenditures to offline messages. It further facilitates immediate recognition of the customers and their preferences so as to provide faster query resolutions.

Inflates sales:

When the sales and support teams have an instan

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THE BEST TIPS TO BOOST YOUR WEBSITE’S LIVE CHAT VOLUME ASAP!

You must have often heard about the benefits that a live chat support provides to any business using this amazing support tool.

What nobody tells you is that a live chat support is of no use if your website visitors don’t avail it. In other words, if the chat volume on your website is less, you can’t really expect to achieve the desired amount of conversion and customer satisfaction.

So, what can be the possible solution?

 

Well, in order to gain more website conversions and a high customer satisfaction rate, you first need to boost the live chat volume on your site. Here’s how it’s done:

Place the live chat button correctly:

One of the most common reasons why your website visitors do not avail your live chat support is because they are not even able to find it in the very first place.

So, make sure that you place the chat button is placed high on the page and not lost among lots of other images. Instead of placing it on the bottom of a Contact Us page, place it at all readily v

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