Whether you’re a web- hosting company or an online store, in any case, you probably had to face circumstances where somebody else tries to gain access to an account they don’t possess. Exploiters use influence and social engineering to talk their way into acquiring someone else credentials. Live Chat features help in expanding the security and ensure that only authentic account owners get access to them.
Double checking client information- When dealing with confidential account information, first thing is to check the customer’s location. This way, you can see if the inquiry is absolute or not. You can monitor the geo-location data with Live Chat for every customer that comes to your website in the visitor information section in the Live Chat
LiveChat offers CRM integration. It helps in expanding the security and other benefits from having a simple access to customer information in LiveChat.
Moreover, you can utilize pre-surveys as a surplus validation step. You can request your vicontinue reading →