Administrators conduct elementary network troubleshooting for remote users. They provide first level support for network IDF issues and voice over internet protocol (VoIP) devices.
Technicians provide technical support to audiovisual (A/V) equipment. They use appropriate administrative consoles and tools competently to support and fix. Freelance Desktop Support Administrators handle accounts and access requests for various software as a service (SaaS) applications and Active Directory. They maintain file system security, data integrity, and password security for an organization’s desktop environment.
Technicians should possess simple system administrator skills, such as handling virus protection updates, domain account management, systems monitoring, and servers. They must grasp common network concepts and protocols, including WINS, TCP/IP, DNS, RPC, OSI, DHCP, NTLM, etc.
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