When hearing ‘AI for Customer Service’ most would immediately think this is going to be ‘yet another article about chatbots’. No wonder.
Chatbots have been one of the hottest topics recently. However, our experience shows that AI can be applied to many other areas of Customer Service business as well. And those possess even more potential to boost your business.
AI AND MACHINE LEARNING IN CUSTOMER SERVICE – THE QUESTION IS ALREADY HOW, NOT WHETHER
Artificial Intelligence and Machine Learning have been among the most discussed topics lately.
Even though the degree of enthusiasm differs, most experts agree that ML and AI are going to influence modern business landscape and trigger business transformations in almost every industry.
55% of established companies either have started making investments in the potential of artificial intelligence or are planning to do so by 2020. – Gartner.
AI technologies are projected to increase business productivity by averagecontinue reading →